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Service Specialist

Job Benefit

  • Insurance
  • Travel opportunities
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review

Job Description

We are hiring HVAC/ACMV Service Specialist for various departments:

  1. Chiller Maintenance
  2. Warranty Support
  3. Maintenance Contract
  4. Green Energy
  5. Modification & Refnet

*Do note that you will only be posted to 1 department and the job posting will be dependent on your suitability and preferred choice.

Role & Responsibilities:

Chiller Maintenance / Warranty Support/ Maintenance Contract

  • Attend to customer enquiries and complaints, including on-site calls
  • Recommend preventive measures and provide prompt and effective resolution to technical problems
  • Assuage dissatisfied customers with prompt resolutions for any product or service issues
  • Provide guidance and technical assistance to service teams and sub-contractors on service assignments, testing and commissioning; verify and prepare payment to sub-contractors
  • Remain actively involved in the implementation of department strategies and initiatives such as service value-chain businesses
  • Update Service information system and follow up with all necessary paper work diligently, timely and accurately for smooth operation of the department

Green Energy

  • Perform energy audit on commercial building and industrial plant
  • Conduct on-site surveys on energy efficiency
  • Propose recommendations based on the survey result
  • Monitor performance of chiller plant room, including planning for necessary improvement works to optimize the chiller plant efficiency

Modification & Refnet

  • To perform daily coordination task for production floor eg. Monitor scheduled job
  • Provide guidance and technical assistance to service/ production teams and sub-contractors on service/ work assignment, production/testing, and commissioning work
  • Update service/ production-controlled document information into system and follow up with all necessary paperwork diligently, timely and accurately for smooth operation of the department
  • Attending to complaints calls from customers, as and when required, including on-site
  • Provide engineering support on aircon system design
  • Create and update AUTOCAD drawings when required

Job Requirement

  • Diploma/Degree in Mechanical Engineering
  • Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV or HVAC systems
  • Resourceful with good analytical and interpersonal skills
  • Strong communication skills
  • Good team player with ability to lead and multi-task
  • Possess Class 3 driving license will be an added advantage
Job tags: Service Specialist


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